Communication

Priyavaakya pradaanena sarve tushyanti jantavaha |
Tasmaat tadeva vaktavyam vachane ka daridrata ||

All the living beings on earth feel happy when they are spoken to in a pleasing manner.
So, let people speak to others pleasingly as there is no dearth of good words.

This subhaashita speaks about the approach one should have while speaking to people in general. This is very relevant in today’s world especially when dealing with customers. In the beginning of the conversation, this is quite critical as he/she needs to gain the listener’s confidence. And then things will fall into place. Even some critics give their criticisms in a pleasing way though it’s a criticism!!